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Sep
6
TWO PLANNED RMS OUTAGES: ALL DISTRICTS WILL BE AFFECTED
Posted by James McGuire on 06 September 2016 12:51 PM

TWO PLANNED RMS OUTAGES: There are two planned outages. The first outage will affect ALL DISTRICTS. The second outage will be district by district see details on both outages below:

1) ALL DISTRICTS PLANNED OUTAGE: This outage is required for the RMS Center to work with ACE-IT technicians to perform system changes and to prepare all RMS databases for upgrade to Oracle 12c.

AFFECTED CUSTOMERS: All RMS users / all districts.

TIME: 9/07/2016 09:00 EDT through 9/09/2016 17:00 EDT


2) DISTRICT BY DISTRICT PLANNED OUTAGE: An additional period of outage will occur for each district as specified in the schedule below:

9/12/2016: Beginning 10:00 EDT RMS Consolidated Database (new) will be unavailable for up to 6 hours
9/12/2016: Beginning 10:00 EDT RMS Archive Database will be unavailable for up to 6 hours
9/12/2016: Beginning 09:00 EDT Japan District RMS Application and Database will be unavailable for up to 6 hours
9/12/2016: Beginning 09:30 EDT Afghanistan South District RMS Application and Database will be unavailable for up to 6 hours
9/13/2016: Beginning 09:30 EDT Gulf Region District RMS Application and Database will be unavailable for up to 6 hours
9/13/2016: Beginning 09:30 EDT Afghanistan North District RMS Application and Database will be unavailable for up to 6 hours
9/13/2016: Beginning 10:00 EDT Europe District RMS Application and Database will be unavailable for up to 6 hours
9/13/2016: Beginning 16:00 EDT Louisville District RMS Application and Database will be unavailable for up to 6 hours
9/14/2016: Beginning 17:00 EDT Fort Worth District RMS Application and Database will be unavailable for up to 6 hours
9/14/2016: Beginning 16:00 EDT New England District RMS Application and Database will be unavailable for up to 6 hours
9/14/2016: Beginning 17:00 EDT Galveston District RMS Application and Database will be unavailable for up to 6 hours
9/14/2016: Beginning 16:00 EDT New York District RMS Application and Database will be unavailable for up to 6 hours
9/15/2016: Beginning 17:00 EDT Huntsville District RMS Application and Database will be unavailable for up to 6 hours
9/15/2016: Beginning 16:00 EDT Norfolk District RMS Application and Database will be unavailable for up to 6 hours
9/15/2016: Beginning 17:00 EDT Little Rock District RMS Application and Database will be unavailable for up to 6 hours
9/15/2016: Beginning 16:00 EDT Philadelphia District RMS Application and Database will be unavailable for up to 6 hours
9/16/2016: Beginning 17:00 EDT Memphis District RMS Application and Database will be unavailable for up to 6 hours
9/16/2016: Beginning 08:30 EDT San Francisco District RMS Application and Database will be unavailable for up to 6 hours
9/16/2016: Beginning 16:00 EDT Pittsburg District RMS Application and Database will be unavailable for up to 6 hours
9/16/2016: Beginning 17:00 EDT Middle East District RMS Application and Database will be unavailable for up to 6 hours
9/19/2016: Beginning 08:30 EDT Seattle District RMS Application and Database will be unavailable for up to 6 hours
9/19/2016: Beginning 17:00 EDT Rock Island District RMS Application and Database will be unavailable for up to 6 hours
9/19/2016: Beginning 17:00 EDT Nashville District RMS Application and Database will be unavailable for up to 6 hours
9/19/2016: Beginning 08:30 EDT Walla Walla District RMS Application and Database will be unavailable for up to 6 hours
9/20/2016: Beginning 17:00 EDT St. Louis District RMS Application and Database will be unavailable for up to 6 hours
9/20/2016: Beginning 17:00 EDT Omaha District RMS Application and Database will be unavailable for up to 6 hours
9/20/2016: Beginning 08:30 EDT Alaska District RMS Application and Database will be unavailable for up to 6 hours
9/20/2016: Beginning 17:00 EDT St. Paul District RMS Application and Database will be unavailable for up to 6 hours
9/21/2016: Beginning 17:00 EDT Albuquerque District RMS Application and Database will be unavailable for up to 6 hours
9/21/2016: Beginning 08:30 EDT Los Angeles District RMS Application and Database will be unavailable for up to 6 hours
9/21/2016: Beginning 17:00 EDT Tulsa District RMS Application and Database will be unavailable for up to 6 hours
9/21/2016: Beginning 08:30 EDT Portland District RMS Application and Database will be unavailable for up to 6 hours
9/22/2016: Beginning 17:00 EDT Vicksburg District RMS Application and Database will be unavailable for up to 6 hours
9/22/2016: Beginning 08:30 EDT Honolulu District RMS Application and Database will be unavailable for up to 6 hours
9/22/2016: Beginning 16:00 EDT Charleston District RMS Application and Database will be unavailable for up to 6 hours
9/22/2016: Beginning 16:00 EDT Baltimore District RMS Application and Database will be unavailable for up to 6 hours
9/23/2016: Beginning 16:00 EDT Jacksonville District RMS Application and Database will be unavailable for up to 6 hours
9/23/2016: Beginning 16:00 EDT Buffalo District RMS Application and Database will be unavailable for up to 6 hours
9/23/2016: Beginning 16:00 EDT Savannah District RMS Application and Database will be unavailable for up to 6 hours
9/23/2016: Beginning 16:00 EDT Detroit District RMS Application and Database will be unavailable for up to 6 hours
9/26/2016: Beginning 16:00 EDT Wilmington District RMS Application and Database will be unavailable for up to 6 hours
9/26/2016: Beginning 17:00 EDT Kansas District RMS Application and Database will be unavailable for up to 6 hours
9/27/2016: Beginning 17:00 EDT Mobile District RMS Application and Database will be unavailable for up to 6 hours
9/27/2016: Beginning 17:00 EDT Chicago District RMS Application and Database will be unavailable for up to 6 hours
9/28/2016: Beginning 16:00 EDT Huntington District RMS Application and Database will be unavailable for up to 6 hours
9/28/2016: Beginning 17:00 EDT New Orleans District RMS Application and Database will be unavailable for up to 6 hours
9/29/2016: Beginning 08:30 EDT Far East District RMS Application and Database will be unavailable for up to 6 hours
9/29/2016: Beginning 08:30 EDT RMS Consolidated Database RMS Application and Database will be unavailable for up to 6 hours
9/30/2016: Beginning 08:30 EDT Sacramento District RMS Application and Database will be unavailable for up to 6 hours


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Aug
31
RMS and QCS SFTP Server is back up and running
Posted by James McGuire on 31 August 2016 11:50 AM

Our SFTP server for RMS and QCS is back up and running after maintenance has been performed where we moved to a new server.

Thank-you for your patience. All should be back to normal now.


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Aug
30

Our SFTP servers will be down for maintenance until tomorrow morning, Aug. 31, 2016.  We will post a notification here when the SFTP server is back up and running.  We are sorry for the inconvenience.


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Dec
24
RMS Support Center News Flash: Problems approving submittals
Posted by Ken Avila on 24 December 2014 08:49 AM

The version of RMS released yesterday was found to contain a bug that causes RMS to display an error message and then terminate when a user clicks on the link to approve submittals in the "Import / Export | QCS" module.  The RMS programming staff is aware of this problem and are working on resolving it.  However, due to the Christmas holiday schedule, a fixed version of RMS will not be available until Monday, December 29.

We apologize for the inconvenience.

 


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Dec
16
Changes in the Support Policy at the RMS Center
Posted by Ken Avila on 16 December 2014 01:00 PM

Here at the RMS Support Center we have established a new ticket first support policy.  All requests for technical support will now be required to submit a ticket via the RMS support website. Tickets can be submitted at http://rmssupport.helpserve.com/Tickets/Submit or by selecting the "Help"  >>  "Support Desk" menu option in QCS and then clicking the [Submit a Ticket] button on the toolbar.

The RMS Center will no longer accept phone calls for support requests unless the caller has a ticket ID and the RMS Support Center has started to process the ticket.

 


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